Technical Support Centre

Welcome to the CUSOURCE Credit Union Knowledge Network Technical Support Centre. The centre provides you with the tools and information you need to troubleshoot, test and report any issues you may experience in using the CUSOURCE^® Learning Management System (LMS).

• WHO TO CONTACT FOR CLIENT SUPPORT

  If you are experiencing issues with using the CUSOURCE^® LMS that you are not able to resolve using this centre, please contact Client Solutions.
  

  Client Support Contact Information

• HOW TO PREPARE YOUR COMPUTER TO USE THE CUSOURCE LMS

  To ensure that your computer is able to support all the features CUSOURCE Knowledge Network has to offer please review our technical requirements below.
  
  

  • eLEARNING MODULES TECHNICAL REQUIREMENTS

    CUSOURCE^® eLearning courses require specific Internet Browser settings and software downloads to operate properly.
    
    Our IT Staff recommend you or a representative from your IT department review the technical requirements for eLearning courses and use the tools provided to ensure your computer is setup properly for you to participate in a CUSOURCE eLearning course.
    

    For details on eLearning Modules Technical Requirements, please click here.

    To perform a Skillsoft Browser Capabilities Check, please click here

    IMPORTANT NOTE: SkillSoft users will need to ensure that the next-generation Java plug-in is disabled on their computers before April 8, 2010. Please click here for more details.

  • LMS REPORT MANAGER TECHNICAL REQUIREMENTS

    There are a few steps required to ensure that your computer is able to run Report Manager. To fully benefit from this robust tool you may want to have your IT staff assist you in setting up your system. Please click here for more information.

     

  • WEBEX^® TECHNICAL REQUIREMENTS

    The WebEx program is our online training tool for virtual training sessions and meetings. To ensure your system is ready to use the WebEx program, please visit the WebEx site for information on system requirements or to try a test meeting.
    

    To view WebEx System Requirements, please click here 
    

    To test your browser and operating system by joining a test meeting OR to view WebEx How To documents, please click here